Shared Services Headcount — CFO-First Summary
🎯 Your organisation
- Type: CFOs & Shared Services Leaders
- Business Profile: Planning cycles with cross-charged services across BUs
🧩 The Challenge
CFOs need clear cost-to-serve, credible scenario impacts, and transparent allocations to make staffing decisions. Long decks with unclear assumptions slow decisions.
💬 “Give me the few numbers that change the decision—and the assumptions behind them.”
🚀 What DigitalCore Delivers
✅ Tactical Insights (Month to Month)
- Condensed decision pack: cost-to-serve table, scenario deltas, and risks noted
- Allocated costs by BU with a single-page assumption summary
- Variance tracking template for post-decision review
✅ Strategic Alignment (Quarter to Quarter)
- Quarterly governance to compare modeled vs. actual and tighten assumptions
- Alignment of staffing asks to service objectives and demand outlook
- Reusable format across multiple services and BUs
✅ Operational Optimization
- Data contracts for costs, demand signals, and BU mapping as inputs
- Export-ready views for finance packs
🧠 Example: Quarterly CFO Review Flow
- Open Staffing Summary
→ Scan cost-to-serve, scenario deltas, and risks. - Validate Assumptions
→ Confirm drivers and sensitivity ranges. - Approve Option
→ Select preferred staffing path and record rationale. - Review Variance
→ Next quarter, compare modeled vs. actual and adjust.
🔒 Why Service Desk Leaders Choose DigitalCore
| Challenge | DigitalCore Value |
|---|---|
| Too much narrative | Concise pack with only the decision-changing facts |
| Opaque assumptions | Explicit allocation rules and sensitivity notes |
| No follow-through | Quarterly variance review to improve accuracy |
| Inconsistent formats | Standardized template across services |
| Tool sprawl | One strategic layer on top of operational systems |
🏁 Business Outcome
From:
Lengthy decks and unclear assumptions.
To:
Concise, defensible staffing decisions with tracked outcomes.