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Use Cases
Finance Services
Managed Service Provider
Creative Agency
Contact Center
Healthcare
By Business Challenge
Playbooks
Engagement Margin Protection: Keep Fixed-Fee Work Healthy All the Way to Close
Grant Reporting Readiness: Avoid Compliance Slips and Protect Funding
Backlog Spike Containment: Restore Flow Before SLAs Break
Vendor Underperformance Response: Protect Your SLA Chain
Scope Creep & Revision Loops: Protect Creative Margins
Fixed-Fee Margin Erosion: Stop the Silent Drift
Program Efficiency Tracking: Prove Impact Without Starving Operations
Process Bottleneck Mapping: Find the Drag and Free the Flow
Profitability Leak: Stop Scope-Driven Cost Creep Before It Hits the P&L
Partner Overutilization: Put Expert Time Where It Creates Leverage
Device/User Growth Without Rate Update: Stop Supporting More for the Same Price
Customer Sentiment Drop: Recover Trust Before Churn Starts
Approval Bottlenecks: Unblock Decisions and Hit Deadlines
Creative Resource Imbalance: Use the Right Level for the Right Work
Ticket Mix & Category Drift: Rebalance Work Before Cost and SLAs Suffer
MSP Agreement Renewal Risk: Stabilize Outcomes and Protect the Logo
Service Delivery Death Spiral: How to Spot It Early and Stop It Cold
Shift-Left Acceleration: Resolve More at L1 Without Breaking Quality
Seasonal Surge Planning: Hit Peak Demand Without Burnout
Volunteer Capacity Shortfall: Protect Critical Programs When People Power Drops
Capacity Planning Guardrails: Prevent Overload Without Leaving Money on the Table
Turnaround Time Lag: Restore Speed Without Sacrificing Quality
Renewal Risk Early Warning: Save the Account Before It’s Lost
Reactive Incident Spike: Cut Firefighting by Fixing the Feed
Knowledge Base Deflection Boost: Reduce Tickets Without Reducing Service
Service Credit Explosion: Stop the Bleed and Rebuild Trust
FCR Improvement Workflow: Solve More on First Contact
Realization % Guardrail: Keep Fixed-Fee Work Profitable
Donor Retention Risk: Stop Attrition and Grow Lifetime Value
Getting Started
What is Strategic Service Management?
Welcome to DigitalCore — Your Strategic Command Center for IT Services
Core Concepts
DigitalCore User Roles & Permissions
How DigitalCore Structures Strategic Service Management
Setup & Configuration
Initial Setup Prerequisites
Setup & Configuration Overview
How to Enter Data
Modules & Features
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Organisation Breakdown Structure
User Management
3rd Parties / Vendors
Organisation Locations
Organisation Roles
Organisation Skills
Cost Centers
Finance Calendars
Profit & Loss Terminology and Calculation Logic
Governance Cases
User Guides & Tutorials
Overview: Getting the Most Out of DigitalCore
How to invite Users
Frequently Asked Questions & Common Fixes
Business Processes
Service Performance
Organisation Strategical Planning
Objectives & Key Results (OKR)
Capacity planning
Account
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Security
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Overview
Account
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