Welcome to DigitalCore — Your Strategic Command Center for IT Services

👋 Who is this for?

This guide is for first-time users, invited stakeholders, and prospective customers exploring how DigitalCore helps align strategy, performance, and governance in IT service organizations.

🌟 What is DigitalCore?

DigitalCore is a modern SaaS platform built to help service leaders, delivery managers, and portfolio owners transform fragmented data into strategic action.

Whether you’re reviewing monthly KPIs or shaping long-term roadmaps, DigitalCore gives you a unified platform to:

Monitor service health
Track financials
Improve governance
Align your teams with strategy

🧭 What You’ll See in the Tour

Here’s a quick overview of the key areas in the platform:

1️⃣ Dashboard

Your landing page — showing real-time insights across services, KPIs, financials, and capacity. Dashboards are role-based and tailored to your focus area. You’ll find:

At-a-glance performance summaries
Trend alerts and AI insights
Portfolio and org-unit drilldowns

2️⃣ Service Portfolio

This is where you define and manage your services. Each solution includes:

Linked governance cases, roadmaps, and KPIs
Mapped commercial terms and contracts
Relationships to organizational units and delivery teams

Use this as your single source of truth for operational and strategic data per service.

3️⃣ KPI & Financial Insights

Gain visibility into service profitability and performance with:

Actual vs. budget views (P&L)
Scorecard metrics across compliance, delivery, and outcomes
Monthly and YoY trends
Threshold indicators for risk and opportunity spotting

4️⃣ Governance Cases

Move away from ad-hoc meetings and slide decks. Governance Cases help you:

Track strategic initiatives and decisions
Attach documentation, assign stakeholders
Link issues to portfolios, KPIs, and objectives
Build an auditable decision trail

5️⃣ AI Assistant

Let AI do the heavy lifting. The integrated assistant helps:

Summarize financial and operational trends
Highlight underperforming services
Recommend governance actions or strategic pivots
Generate reports with a single click

✅ What Happens Next?

Once you’ve completed the platform tour:

You’ll be guided to define your first service or upload data
You can invite team members and assign them roles
AI will start analyzing your existing data (once uploaded)

💡 Tip: You can revisit this tour anytime from the Help Panel → “Platform Tour”