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  • Use Cases
    • Strategic Service Management for IT Service Desk Organisations
  • Getting Started
    • What is Strategic Service Management?
    • Welcome to DigitalCore — Your Strategic Command Center for IT Services
  • Core Concepts
    • DigitalCore User Roles & Permissions
    • How DigitalCore Structures Strategic Service Management
  • Setup & Configuration
    • Initial Setup Prerequisites
    • Setup & Configuration Overview
    • How to Enter Data
  • Modules & Features
    • Portfolio Cockpit — Your Operational Control Center
    • Organisation Breakdown Structure
    • User Management
    • 3rd Parties / Vendors
    • Organisation Locations
    • Organisation Roles
    • Organisation Skills
    • Cost Centers
    • Finance Calendars
    • Profit & Loss Terminology and Calculation Logic
    • Governance Cases
  • User Guides & Tutorials
    • Overview: Getting the Most Out of DigitalCore
    • How to invite Users
    • Frequently Asked Questions & Common Fixes
  • Business Processes
    • Service Performance
    • Organisation Strategical Planning
    • Objectives & Key Results (OKR)
    • Capacity planning
  • Account
    • Subscription Tier options
    • How to manage my account
  • Security
    • Servers & Data protection
    • Authentication options
  1. Overview
  2. Getting Started

Getting Started

  • What is Strategic Service Management?

    📘 What is Strategic Service Management? Strategic Service Management is the practice of managing IT and service organizations not just by responding to incidents—but by aligning delivery, performance, and financials with long-term goals. It is th ...

  • Welcome to DigitalCore — Your Strategic Command Center for IT Services

    👋 Who is this for? This guide is for first-time users, invited stakeholders, and prospective customers exploring how DigitalCore helps align strategy, performance, and governance in IT service organizations. 🌟 What is DigitalCore? DigitalCore is a ...

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