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  • Use Cases
    • Strategic Service Management for IT Service Desk Organisations
  • Getting Started
    • What is Strategic Service Management?
    • Welcome to DigitalCore — Your Strategic Command Center for IT Services
  • Core Concepts
    • DigitalCore User Roles & Permissions
    • How DigitalCore Structures Strategic Service Management
  • Setup & Configuration
    • Initial Setup Prerequisites
    • Setup & Configuration Overview
    • How to Enter Data
  • Modules & Features
    • Portfolio Cockpit — Your Operational Control Center
    • Organisation Breakdown Structure
    • User Management
    • 3rd Parties / Vendors
    • Organisation Locations
    • Organisation Roles
    • Organisation Skills
    • Cost Centers
    • Finance Calendars
    • Profit & Loss Terminology and Calculation Logic
    • Governance Cases
  • User Guides & Tutorials
    • Overview: Getting the Most Out of DigitalCore
    • How to invite Users
    • Frequently Asked Questions & Common Fixes
  • Business Processes
    • Service Performance
    • Organisation Strategical Planning
    • Objectives & Key Results (OKR)
    • Capacity planning
  • Account
    • Subscription Tier options
    • How to manage my account
  • Security
    • Servers & Data protection
    • Authentication options
  1. Overview
  2. Setup & Configuration

Setup & Configuration

  • Initial Setup Prerequisites

    Before you start gaining insights and strategic value from DigitalCore, there are a few key steps to prepare your environment. This guide will help you get the core data model in place and ensure you're set up for success. 🏗️ What Needs to Be Set Up Fi ...

  • Setup & Configuration Overview

    Before you start analyzing KPIs and planning strategies in DigitalCore, you’ll need to configure your organization’s structure and define key service elements. This guide walks you through what can be configured, who can configure it, and wher ...

  • How to Enter Data

    📂 How to Enter Data You can bring in your data using two methods: Manual Entry via the DigitalCore interface (recommended for small volumes or pilots) Bulk CSV Uploads for historical data or large data sets Supported areas: Profit &a ...

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