Frequently Asked Questions & Common Fixes

DigitalCore is built for transparency and strategic alignment—but like any powerful tool, there’s a learning curve. This section covers answers to the most common questions and quick fixes to help you stay on track.

❓ Why isn’t my CSV upload working?

If your CSV file didn’t upload correctly, here are a few things to check before trying again:

✅ 1. Use the correct template

Always download the upload template from the Operations tab
Templates are dynamically generated based on the Solutions and Components you selected
Uploads will fail if extra columns are added or if headers are renamed

✅ 2. Match the expected format

Keep the header row unchanged
Do not include empty rows
Ensure all fields are filled in for required months

✅ 3. Check for value type issues

% values must be numeric only (e.g., 87 not 87%)
Dates must follow YYYY-MM-DD
Use dot (.) as decimal separator

✅ 4. Don’t use Excel formatting

Save your file as CSV UTF-8 (Comma delimited)
Avoid cell colorings, filters, or merged columns

🔑 How can I reset or change my password?

You have two options depending on your access level:

✅ 1. Change it yourself

If you’re logged in:

Click your avatar (bottom-left corner)
Select your name to open User Settings
Click Change Password

🔄 2. Org Manager reset

If you're locked out or can't access your email, an Org Manager can:

Go to User Management
Select your name
Click Reset Password

🧠 Passwords must meet complexity requirements. We recommend using a password manager.

🧭 Still stuck?

You can submit an issue using:

The in-app feedback form
Or contact our team directly at support@digitalcore.app

We’re here to help!