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  • Use Cases
    • Finance Services
    • Managed Service Provider
    • Creative Agency
    • Contact Center
    • Healthcare
    • By Business Challenge
  • Playbooks
    • Engagement Margin Protection: Keep Fixed-Fee Work Healthy All the Way to Close
    • Grant Reporting Readiness: Avoid Compliance Slips and Protect Funding
    • Backlog Spike Containment: Restore Flow Before SLAs Break
    • Vendor Underperformance Response: Protect Your SLA Chain
    • Scope Creep & Revision Loops: Protect Creative Margins
    • Fixed-Fee Margin Erosion: Stop the Silent Drift
    • Program Efficiency Tracking: Prove Impact Without Starving Operations
    • Process Bottleneck Mapping: Find the Drag and Free the Flow
    • Profitability Leak: Stop Scope-Driven Cost Creep Before It Hits the P&L
    • Partner Overutilization: Put Expert Time Where It Creates Leverage
    • Device/User Growth Without Rate Update: Stop Supporting More for the Same Price
    • Customer Sentiment Drop: Recover Trust Before Churn Starts
    • Approval Bottlenecks: Unblock Decisions and Hit Deadlines
    • Creative Resource Imbalance: Use the Right Level for the Right Work
    • Ticket Mix & Category Drift: Rebalance Work Before Cost and SLAs Suffer
    • MSP Agreement Renewal Risk: Stabilize Outcomes and Protect the Logo
    • Service Delivery Death Spiral: How to Spot It Early and Stop It Cold
    • Shift-Left Acceleration: Resolve More at L1 Without Breaking Quality
    • Seasonal Surge Planning: Hit Peak Demand Without Burnout
    • Volunteer Capacity Shortfall: Protect Critical Programs When People Power Drops
    • Capacity Planning Guardrails: Prevent Overload Without Leaving Money on the Table
    • Turnaround Time Lag: Restore Speed Without Sacrificing Quality
    • Renewal Risk Early Warning: Save the Account Before It’s Lost
    • Reactive Incident Spike: Cut Firefighting by Fixing the Feed
    • Knowledge Base Deflection Boost: Reduce Tickets Without Reducing Service
    • Service Credit Explosion: Stop the Bleed and Rebuild Trust
    • FCR Improvement Workflow: Solve More on First Contact
    • Realization % Guardrail: Keep Fixed-Fee Work Profitable
    • Donor Retention Risk: Stop Attrition and Grow Lifetime Value
  • Getting Started
    • What is Strategic Service Management?
    • Welcome to DigitalCore β€” Your Strategic Command Center for IT Services
  • Core Concepts
    • DigitalCore User Roles & Permissions
    • How DigitalCore Structures Strategic Service Management
  • Setup & Configuration
    • Initial Setup Prerequisites
    • Setup & Configuration Overview
    • How to Enter Data
  • Modules & Features
    • Portfolio Cockpit β€” Your Operational Control Center
    • Organisation Breakdown Structure
    • User Management
    • 3rd Parties / Vendors
    • Organisation Locations
    • Organisation Roles
    • Organisation Skills
    • Cost Centers
    • Finance Calendars
    • Profit & Loss Terminology and Calculation Logic
    • Governance Cases
  • User Guides & Tutorials
    • Overview: Getting the Most Out of DigitalCore
    • How to invite Users
    • Frequently Asked Questions & Common Fixes
  • Business Processes
    • Service Performance
    • Organisation Strategical Planning
    • Objectives & Key Results (OKR)
    • Capacity planning
  • Account
    • Subscription Tier options
    • How to manage my account
  • Security
    • Servers & Data protection
    • Authentication options
  1. Overview
  2. User Guides & Tutorials

User Guides & Tutorials

  • Overview: Getting the Most Out of DigitalCore

    DigitalCore is designed to accelerate time to value—but your experience will vary depending on your role. This section includes step-by-step guides for both initial setup and ongoing tactical usage, based on the service maturity stage your organizat ...

  • How to invite Users

  • Frequently Asked Questions & Common Fixes

    DigitalCore is built for transparency and strategic alignment—but like any powerful tool, there’s a learning curve. This section covers answers to the most common questions and quick fixes to help you stay on track.   ❓ Why isn&rsquo ...

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