Rate Cards & Shift Premiums — Govern the True Cost
🎯 Your organisation
- Type: Service providers with premiums/tiers
- Business Profile: Multiple roles, shift premiums, internal vs. vendor costs
🧩 The Challenge
Seemingly small errors in rate cards and premiums compound into material margin leakage. Leaders need governed catalogs and scenario math—not ad‑hoc spreadsheets.
💬 “We routed work to the expensive option without realizing it.”
🚀 What DigitalCore Delivers
✅ Tactical Insights (Month to Month)
- Governed catalogs for roles, rates, and premiums with effective dates
- Internal vs. vendor comparison views at contract level
- Variance alerts when actual mix deviates from plan
✅ Strategic Alignment (Quarter to Quarter)
- Quarterly rate and premium review against outcomes
- Scenario modeling for mix changes across shifts/vendors
- Decision logs for rate changes and expected impact
✅ Operational Optimization
- Ingest from finance/vendor systems; DC is not billing
- Exportable catalogs for downstream tools
🧠 Example: Monthly Rate Governance Review
- Review Catalog
→ Confirm current rates/premiums and changes. - Compare Options
→ See effective internal vs. vendor cost by shift. - Approve Changes
→ Record updates and rationale. - Track Impact
→ Check variance vs. expectation next month.
🔒 Why Service Desk Leaders Choose DigitalCore
| Challenge | DigitalCore Value |
|---|---|
| Invisible leakage | Governed catalogs and comparisons |
| Spreadsheet drift | Single source of rate truth |
| Unclear impact | Scenario deltas before you change |
| No memory | Logged changes with outcomes |
| Vendor bias | Objective comparisons by shift |
🏁 Business Outcome
From:
Hidden rate mistakes eroding margin.
To:
Transparent rate governance and smarter routing choices.