Break the Silos — Connect Service Data to Reveal Revenue
🎯 Your organisation
- Type: Leaders across Support, Product, and Finance
- Business Profile: Multiple views of the same customer, disconnected insights
🧩 The Challenge
Different teams see different truths about the same customer. Without a connected view, opportunities look like problems—and vice versa.
💬 “We had the signals for months; they just lived in different systems.”
🚀 What DigitalCore Delivers
✅ Tactical Insights (Month to Month)
- Monthly customer/service view linking experience, usage, and economics
- Playbooks for turning friction into expansion opportunities
- Decision logs documenting commercial and product actions
✅ Strategic Alignment (Quarter to Quarter)
- Shared KPIs that capture the whole journey (experience + cost-to-serve)
- Portfolio lens to prioritize accounts with asymmetrical upside
- Quarterly review to confirm which actions produced outcomes
✅ Operational Optimization
- Data ingestion from support, product, and billing—no change to ops tooling
- Light customer segmentation for actionable comparisons
🧠 Example: Monthly Cross-Functional Review for a Key Account
- Open Account Overview
→ See experience, usage, and cost-to-serve together. - Find Friction
→ Identify issues that, if fixed, create expansion upside. - Apply Playbook
→ Log a governance case with action owner and target. - Review Outcome
→ Track impact and update the playbook library.
🔒 Why Service Desk Leaders Choose DigitalCore
| Challenge | DigitalCore Value |
|---|---|
| Conflicting narratives | Unified view of experience + economics |
| Missed expansion | Playbooks to turn friction into growth |
| One-off heroics | Repeatable governance cases |
| No institutional memory | Decision + outcome traceability |
| Data fatigue | One concise, shared monthly view |
🏁 Business Outcome
From:
Competing truths across teams.
To:
Connected decisions that reveal revenue.